The healthcare industry faces tremendous change in every aspect of advancing business and the provisioning of healthcare. Today, the patient journey begins with prevention programs offered prior to admission to secure the well-being of patients while capturing and using personal health data. The value and importance of analyzing and using patient data has increased tremendously in past years – and demand for targeted analysis of patient data will expand in the future. In the experience economy, patients not only require transparent access to their healthcare data, they expect to be informed about every step of their hospital visit at any time.
Providers need to gather data on patient experiences so they can continuously improve care delivery and patient-related processes. Enabling patients to provide feedback will shape the future of health services. Additionally, to build and maintain patient loyalty, it is important to focus on patient outcomes far beyond the patients’ discharge. More than ever, healthcare providers are forced to act sustainably and be economically viable. The overall aim is to deliver state-of-the-art, best-quality healthcare services that are accessible to everyone – regardless of geographical location or social conditions. Supporting patients to engage with their healthcare providers from anywhere at any time by using mobile devices and applications will lift the interaction in the healthcare sector to the next level.
These continuous changes require quick and ongoing adaptations by healthcare providers. Implementing transparent, end-to-end business processes inspired by patient-focused requirements will allow healthcare providers to become intelligent enterprises.
By 2025, we at SAP expect the healthcare industry to be characterized by value-based care that improves patient outcomes and lowers costs for all healthcare stakeholders. Healthcare models will evolve from providing care in hospitals and doctor’s offices to patient homes. An ever-increasing health awareness of patients will lead healthcare providers to continue to focus on prevention programs. The balance of power in healthcare will shift from providers to consumers and to those companies who can engage the consumer. Thus, the most important trigger for digital transformation is the healthcare consumer.
Our expertise in digitalizing every aspect of the customer value chain aims to help healthcare stakeholders provide the best value to their customers at an affordable cost. SAP creates the foundation and gateways to connect the digital healthcare network to core solutions for, care and cure, healthcare management, and healthcare data insights.
The new state-of-the-art hospital, Abdali Medical Center, is set to open its doors to patients in Amman, Jordan. The hospital will be the first in Jordan to adopt i.s.h.med, a clinical information system from global health platform and innovation company Cerner, natively integrated with SAP ERP and complemented with world-class clinical content from Elsevier.
Mr. Paul Casterton, Chief Information Officer at Abdali Medical Center said,
“We are proud to be taking the necessary steps to become the first paperless hospital in Jordan in collaboration with our collaborators SAP, Cerner and Elsevier. Our implementation of SAP and Cerner’s integrated suite of ERP and EHR applications in conjunction with Elsevier’s Care Planning solution provides Abdali Medical Center with the ability to truly automate our end-to-end clinical and business processes. The implementation of these industry leading solutions by Intrasoft and Soltius will enable us to deliver seamless patient journeys, drive efficiency and provide high quality affordable care. In addition, the wealth of data collected will be used to report and improve patient outcomes and ultimately to manage and optimize clinical and business performance across the entire organization.”
Martin Kopp, Global General Manager of Healthcare Providers at SAP said, “Patient expectations in today’s experience economy along with available intelligent technologies are creating new opportunities for health care providers to take a leadership role in delivering value-creating, affordable services. Digitizing every aspect of the health care value chain will help organizations shift focus from providing volume services to improving the individual patient’s quality of life.”
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