Telehealth is the distribution of health-related services and information via electronic information and telecommunication technologies. Telemedicine has seen increased interest in recent years, particularly with the centralization of specialized care in high-volume centers and the increased prevalence of smart devices.

Telemedicine has developed as an innovative way to remotely view and treat patients without necessitating for patients to physically come into a physicians’ office or healthcare facility. This article looks at insights into the effectiveness of integrating telemedicine in medical facilities, where patients have high hierarchical condition category (HCC) risk scores.

The COVID-19 pandemic has accelerated the use and importance of telehealth and telemedicine globally. In industrialized countries, stay-at-home measures and changes to government regulations regarding telehealth resulted in an over 100-fold increase in demand within weeks. The COVID-19 has raged across Latin America for most of 2020, with associated high rates of illness and death. The objective of this article is to review some of the successes and challenges of telehealth in Latin America and highlight opportunities for action within the context of COVID-19.

To understand more about what might differ in 2021 compared with 2020, we asked a diverse group of telehealth experts to share what they think will be different across people, process, and technology.