Managing Difficult Conversations

$29

$29 USD per attendee

A 4-hour course engaging healthcare professionals in skill-based sessions to develop their conflict management and problem-solving capacities. The course contains real-time interactive lectures and Moodle based assignments.

Course delivered by Professor Samar Ahmed & Professor Mohammed Hassanien

Description

A 4-hour course engaging healthcare professionals in skill-based sessions to develop their conflict management and problem-solving capacities. The course contains real-time interactive lectures and Moodle based assignments.


Course Professors

Course delivered by Professor Samar Ahmed & Professor Mohammed Hassanien

Professor Samar Ahmed:

Professor Samar Ahmed, MSc, MD, JMHPE is the Director at Ain Shams Middle East North Africa FAIMER Regional Institute for Health Professions Education. Chair of the Centre of excellence in Forensic psychiatric research at Ainshams University. Professor in the department of forensic medicine and toxicology Ain Shams University. Certified UNESCO Trainer Ain Shams University Faculty of Medicine. Director Quality assurance unit ASU-FOM. Global commercial adviser to Universities and medical schools.  www.prof-samar-ahmed.com

Professor Mohammed Hassanein:

Director of MBBS program and Assessment Centre, Fakeeh College for Medical Sciences, Physician.


Course Structure

A 4-hour course delivered through real-time interactive lectures and Moodle based assignments.


 

Course Objectives

  • Attendees will gain the skills necessary to identify the root of the conflict, pose creative solutions to the problem, and produce positive resolutions
  • Attendees will learn how to conduct constructive conversations with fellow team members in order to overcome conflict
  • Attendees will understand how to recognize conflict as a tool that can be used to build trust and strengthen relationships

Course Content

  • What is difficult conversation
  • What are the stories
  • The toolkit
  • Hands on practice based sessions
  • Assessment project based